1. General Information & Business Identity
This website [www.trexapparel.com] is owned and operated by Trex Apparel.
- Legal Entity Name: [Insert Registered Company Name, e.g., Trex Apparel Pvt. Ltd.]
- Registered Office: [Insert Full Geographic Address], India.
- Contact: [Insert Email] | [Insert Phone Number]
By accessing our site, you agree to these Terms. We reserve the right to refuse service to anyone for any reason at any time, provided it does not violate your fundamental consumer rights.
2. Products, Pricing & Accuracy
- Product Representation: We strive to display the colors and textures of our apparel as accurately as possible. However, due to screen variations, we do not guarantee that your monitor’s display will be 100% accurate.
- Pricing & Taxes: All prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes (GST) unless stated otherwise.
- Errors: In the event of a pricing error, we reserve the right to cancel orders and issue a full refund. We will notify you immediately if such a situation arises.
3. Orders & Payments
- Contract Formation: Your order is an “offer” to buy. A binding contract is formed only when we dispatch the product and send you a shipping confirmation.
- Secure Payments: All transactions are processed through RBI-authorized payment gateways. We do not store your full credit/debit card information.
- Cancellations: You may cancel your order before it is dispatched for a full refund. Once dispatched, the Return & Refund Policy applies.
4. Shipping & Delivery
- Timeline: Orders are typically dispatched within [X] business days. Estimated delivery dates are indicative and not guaranteed.
- Risk of Loss: The risk of loss passes to you upon delivery to the address provided.
- Non-Delivery: If a package is returned due to incorrect address or 3 failed delivery attempts, we may charge a re-shipping fee.
5. Data Privacy & Consent (DPDPA Compliance)
- Affirmative Consent: By creating an account or placing an order, you provide affirmative consent for us to process your data (Name, Address, Phone) solely for the purpose of fulfilling your order.
- Withdrawal: You have the right to withdraw your consent or request data deletion by contacting our Grievance Officer.
- Marketing: We will only send promotional messages if you have explicitly “opted-in.” You can “opt-out” at any time.
6. Intellectual Property
All designs, logos, and website content are the exclusive property of Trex Apparel. Unauthorized reproduction or use for commercial purposes is strictly prohibited and may lead to legal action under the Copyright Act, 1957.
7. Limitation of Liability
To the maximum extent permitted by Indian law, Trex Apparel shall not be liable for any indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount paid by you for the specific product in question.
8. Governing Law & Jurisdiction
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Hyderabad/Delhi].
9. Grievance Redressal (Mandatory)
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer:
- Grievance Officer: [Insert Name]
- Email: [Insert Email Address]
- Acknowledgement: Within 48 hours.
- Resolution: Within 1 month.
To upgrade your Shipping Policy for Trex Apparel, we must align it with the Consumer Protection (E-Commerce) Rules, 2020 and the Legal Metrology (Packaged Commodities) Rules.
Under Indian law in 2026, you cannot fully disclaim liability for delivery delays caused by your third-party partners. While you aren’t responsible for “Force Majeure” (acts of God), you are responsible for ensuring the product reaches the customer within the timeline promised at the time of order.